I was originally going to book my trip to Vietnam through an Australian travel agent until I came across some great reviews for swallow travel in Hanoi. To start with I would like to say that having a travel agent that is based in Vietnam is a huge advantage.If I needed advise, an interpreter or a change in plans Thuong was just a phone call away and always willing to help. I was met at the hotel by Thuong who went over the itinerary to make sure that everything was correct. She then organise a Sim card for me so that we could keep in contact during my trip. This allowed her to call me at regular intervals and make sure that all was going to plan.One night in Hanoi I had trouble telling a taxi driver where I wanted to go.He had no idea where my hotel was and I had forgotten to bring the hotels business card with me.I phoned Thuong, she spoke to the driver and 5 minutes later I was at the hotel.That's what I call a lifeline. I met 3 Australians in Halong bay who were travelling to Tam Coc after the cruise.I informed them that I was also travelling to Tam Coc and had a private car arranged so they were welcome to join me.When I called Thuong and told her of our plans she organised a larger vehicle so we would be more comfortable on the 4.5 hour trip and because they had not planned where they were to stay,Thuong arranged accomodation for the 3 guests at the same hotel.This is where having a local Travel agent is such an advantage. Thoung and her team are delightful.This is a group of people filled with enthusiasm and a desire to make your trip the best it can possibly be and will assure that you are safe and cared for all the way. If you have any questions in regard to this company please feel free to contact me and if you would like to talk via skype or phone I'm happy to help.
Phone number International 61 411267584 Australia 0411267584 Thanks Swallow for a great experience in Vietnam. Greg
----- Original Message -----
From: David Lippa
To: 'Thuong Nguyen'
Sent: Sun 3/26/2017 4:12 PM
Subject: Thank you letter from the six of us!!!
We arrived back safely last Tuesday after two nights in Bangkok. We all felt very healthy when we left Vietnam J but seem to have picked up a cold or stomach bug in Bangkok and so have been “out of action” for a few days but we are all OK now.
On behalf of our group I would like to say MANY THANKS to you and Swallow Travel for the EXCELLENT service you gave us. You handled our bookings and queries so very professionally that its honestly impossible for me to find anything that needs to be improved. We certainly covered a very wide area of Vietnam and nothing went wrong J!
I can assure you that we will definitely recommend Swallow to any friends and family that want to travel to Vietnam.
Sue Cassrels was our official photographer. She took hundreds of photos and once she has sorted through them she will be sending some to you.
David Lippa ..on behalf of the group----- Original Message -----
From: Rita Brennan
Sent: Fri 4/21/2017 6:08 PM
Subject: Re: Thank you letter from Swallow travel
Thank you so much for a wonderful trip to Vietnam. We have so many memories from the last 2+ weeks. I will certainly place an excellent review of Swallow Travel on Trip Advisor and I will also recommend your company to my friends travelling to Vietnam in the future.
You made our trip totally stress free and we are so grateful for this.